Show social and cultural sensitivity Develop students’ understanding to be socially aware when serving customers and working effectively with others. Learn its application in classroom teaching and practice in a simulated industry environment to communicate with people from a range of social and cultural groups with respect and sensitivity, and understand workplace anti-discrimination policies. Discuss cross-cultural misunderstandings and difficulties with others at the workplace. Identify possible strategies to resolve them.
ST012
Interact with customers Practices greeting and serving customers, responding to basic service inquiries, and able to handle basic customer problems. Learn its application in classroom teaching and practice in a simulated industry environment to Interpret workplace procedure documents, recognise customer problems and resolve issues. Use active listening skills, and ask questions related to determining customer needs. Discuss customer problems with colleagues and supervisors in a professional manner. Recognise delays in customer service and resolve to customer satisfaction.
ST013
Source and use information on tourism and travel industry Demonstrates ability to source and interpret information on the tourism and travel industry. Learn its application in classroom teaching and practice in a simulated industry environment to use online information systems to access tourism and travel industry information. Engages in sourcing and updating current and emerging information. Prepare notes, and summarise record information in basic documents and travel industry practices and products. Research, sort and use tourism and travel industry information.
ST014
Provide visitor information Accesses general information on facilities, products, and services available in the local area and provide information to visitors. Learn its application in classroom teaching and practice in a simulated industry environment to record simple notes and basic information on local facilities, products, and services. Listen and respond to a range of visitor requests, asking questions to clarify and confirm. Review own knowledge of information required to assist visitors and participate in activities that continuously update information.
ST015
Provide briefing or scripted commentary Presents information and/ or commentary to a group of people where oral communication is required. Learn its application in classroom teaching and practice in a simulated industry environment to interpret information scripts. Presents cohesive and audible group presentations. Interact positively with others. Identify and respond to needs to adjust the presentation. Use technology for briefing and commentary. Address safety issues and not exceed the safe number of participants in a given location.
Access and interpret product information Accesses product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. Learn its application in classroom teaching and practice in a simulated industry environment to identify sources of information and to interpret specific details of the products and the ability and knowledge of how to find the needed information, and to interpret information; that is, to understand what you have found and be able to explain it to the client.
ST025
Prepare and present tour commentaries Builds on students’ existing knowledge and skills to construct commentaries and/ or activities to deliver to a group using group communication and presentation techniques. Learn its application in classroom teaching and practice in a simulated industry environment to use effective interpretation and presentation techniques to ensure visitor participation and enjoyment in tours or activities. Prepare commentaries or activities for presentation to visitors. Present commentaries or activities to visitors. Interact with visitors.
ST026
Lead tour groups Develops students’ understanding of guiding requirements, and specific skills vital in managing group members and managing a tour itinerary, and leading tour groups. Learn its application in classroom teaching and practice in a simulated industry environment, and/or a commercial environment where tour guide activities are conducted to provide students with an understanding of the principles and practices of planning, operating, guiding, and managing a tour.
ST010
Participate in work-safe practices Introduces the concepts, code of ethical principles, and standards to be able to work safely in the workplace. Learn its application in classroom teaching and practice in a simulated industry environment to follow required work safety practices, understand & report workplace hazards and incidents, interpret workplace safety signs, follow safety procedures, and know how to respond to emergency situations, and complete basic reports about hazards according to workplace procedures.
Visitor Statistics in Tourism and Hospitality Conducts an evaluation of a wide range of statistically based tourism and hospitality reports and apply knowledge to maximise hospitality sales and service opportunities.
ST034
Electronic Reservations Applies and uses computerised reservation system in accordance with customer requirements, and travel industry workplaces policies and procedures. Related documentation is prepared in accordance with customer requirements through assessment in travel industry workplace policies and procedures.
ST035
Plan and deliver and guided interpretation Presents a review a prepared interpretation plan in preparation for a tour; plan the delivery of guided interpretation during a tour; prepare visitors for a tour; deliver guided interpretation during a tour; manage a tour in a professional manner; facilitate visitors’ use of an attraction, service, and/or facility on a tour; conclude a tour; gather feedback from interpretive activities and use such feedback to review and improve interpretation plan.
Tongan Culture and Heritage Prepares a guided interpretation applying knowledge of cultural, factual characteristics and attributes relevant to visitors.
ST037
Health and safety in tourism and hospitality Identifies legal responsibilities of tourism and hospitality business operators in relation to health and safety; demonstrate knowledge of critical incident management; carry out health and safety roles and responsibilities in a tourism and hospitality workplace; and select safe routes for clients.
ST020
Participate in environmentally sustainable practices Introduces the concept of sustainable work practices, the principles of sustainability, and its knowledge bases. Learn its application in classroom teaching and practice in a simulated industry environment to support sustainable work practices, measure sustainable work practices, and seek opportunities to improve workplace practices.
ST021
Sell products and services Gains an understanding of the principles of providing quality customer service to sell products and services to retail customers. Determine customer needs, match products and services to their needs, and facilitate a sale. Acquire skills in problem-solving and use communication skills to demonstrate excellence in industry standards. Learn its application in classroom teaching and practice in a simulated industry environment to establish customer needs, and provide advice on products and services. Select and use appropriate techniques to close sales and provide any required after-sales service according to organisational procedures.
ST022
Book supplier products and services Develops students’ understanding and know-how to administer customer bookings for products and services. Identify customer booking requirements. Administer all bookings through to finalization. Learn its application in classroom teaching and practice in a simulated industry environment to interpret existing or create new records of customer booking requirements. Select suppliers according to negotiated arrangements to maximize the profitability of the sale. Use the appropriate method to request products and services from suppliers. Update and finalise bookings.
ST023
Process reservations Develops students’ understanding and know how to process reservations manually and using reservation electronic software. Learn its application in classroom teaching and practice in a simulated industry environment to receive reservation requests, and process and record details of reservations. Update reservations and advise others of reservation details.
Front Office Operations Designs for people in a supervisory or junior management role in the front office of an organization. At the end of this unit, students will be able to plan and oversee the services in a front office operation in any organization, commercial or otherwise.
ST042
Knowledge in Yield Management Develops and demonstrates knowledge in yield management.
ST043
Managing Workplace Security and Health and Safety Develops a set of competencies for people who hold supervisory or managerial roles in the front office of an organization. At the end of this unit, students will be able to manage and oversee the security and health and safety of an organization (property, workers, and customers).
ST044
Monitor and Maintain Interactions Develops a set of competencies for people working in a service delivery role. At the end of this unit, students will be able to monitor and maintain interactions to ensure service delivery outcomes are met.
ST031
Interpersonal communication Designs for people entering, or employed in, the service sector who wish to build their customer service skills. People credited with this unit standard are able to: describe customer service in both English and Tongan; provide customer service; respond to a customer complaint and be knowledgeable of health and safety requirement.
ST032
Tonga as a tourist destination Develops and demonstrates knowledge of Tonga as a tourist destination and identify and describe Tongan man-made and natural tourism attractions and products.
Fundamentals of Information Technology Develops a basic understanding of computer concepts and the components of information Technology system including system software application software installation and testing software through practical tasks and workplace Attachment. Demonstrate IS Security threats and ways to protect prevent and mitigate potential threats. Lays a solid foundation for further studies in the Bachelor in Information Technology programme.
ST1520
Fundamentals of Computer Networking Introduces students to the concepts of basic networking technology networking monitoring availability and security. Students will have the opportunities to demonstrate the OSI Model the functionalities and protocols involve in each layer through practical tasks.
ST1517
Essentials of Mathematics and Statistics Equips students with application of Mathematical knowledge and skills relevant to their interests and produce a foundation for modules in subsequent years of study. It consists two components a field common to IT and IB. This is an elective course.
Fundamentals of Computer Database Introduces the concepts and fundamental database systems [DB] and database management systems DBMS through [MS SQL] Server. Apply skills with some basic elements of database design and implementation includes data modelling logical and physical database design and structured query language [SQL]
ST1516
Fundamentals of Computer Programming Introduces the fundamental principles of computing logic and the development of problem solving skills using structured programming techniques. Acquire basic competency in the chosen programming language and will apply this language to simple tasks using good programming techniques. Required for problem solving using given tools steps and strategies problem
ST1514
Business Environment Introduces Business and business Environment to the students enrolled in the IT programming. The students have the opportunities to understand today’s business environment [national and International at the basic level, the internal and external business organisations, explore all the issues which are critical to understanding the business environment and learn how these impacts on organisations of all types and sizes.
Computer System Testing Applies IT process of internal control governance and risk management. Critically evaluate existing network services and processes. Makes well-informed and justify recommendations for their improvement.
ST1522
Requirements Modelling Develops the fundamental steps to establish requirements by building business analysis skills strategies and techniques. Apply the necessary skills to study information system impacts on an organization with the advanced techniques and processes for eliciting modelling and documenting requirements in context of business and Information system scenarios through assessment and workplace Attachment.
Business Communication Designs to provide a theoretical framework and practical experience as a basis for improving communication skills in the business environment.
ST1510
Principles of Hospitality Management Introduces students to the hospitality industry, both globally and within New Zealand. The course provides a thorough understanding of the characteristics of the hospitality industry and introduces the student to the many sectors which form part of it. This includes the hotel sector, food and beverage operations, accommodation management, managed services, gaming and other attractions. The course introduces the concepts of sustainability and how these may be applied to each sector of the industry.
Accounting and finance for Hospitality Industry Examines selected issues in financial reporting and accounting from both theoretical and practical application perspectives, including current developments in financial reporting in New Zealand and overseas.
ST1511
Food Production Operations Provides students with an introductory knowledge to Food Production Operations in New Zealand and the Pacific Islands. The course introduces the processes and practices involved in preparation and production of food in a commercial operation. The course will introduce food safety, safe working practices and personal food hygiene. There is an emphasis on menu planning, food costing and budgeting for a variety of food production operations.
ST1512
Food and Beverage Service Operations Provides students with the knowledge and skills required to serve food and beverages within commercial operations. It will focus on understanding components of the meal experience in particular the food and beverage menu, customer service and the expectations of different customers. Learners will develop an understanding of the styles of food served in different types of food and beverage operations and develop skills to design and produce menus.
Business Environment Introduces Business and business Environment to the students enrolled in the IT programming. Introduces the internal and external business organisations, explore all the issues which are critical to understanding the business environment and learn how these impacts on organisations of all types and sizes.
ST1515
Tourism and Hospitality Business Information Systems Designs to enable the student to understand the management practices of the front office and its interrelationship with other departments in an accommodation establishment.
ST1504
Business Communication Designs to provide a theoretical framework and particular experience as a basis for improving communication skills in the business environment.
English Study Writing Develops skills in academic reading and writing. Equips students with the appropriate knowledge and Skills required for types of academic writing they will encounter in degree levels courses.
ST1504
Business Communication Provides a theoretical framework and particular experience as a basis for improving communication skills in the business environment. The students will have the opportunities to demonstrate this theoretical framework in verbal assessment and workplace Attachment.
Accounting Principles Introduces students to the fundamental aspects of financial accounting and deals with presentation and interpretation of financial information within the context of making business decisions
ST1503
Marketing Principles Introduces basic marketing principles and concepts to apply this understanding arising in their marketing careers. Provides the underpinning understanding for further development of and practice in the areas of both domestic and international marketing.
ST1505
Information Technology Concepts Introduces students to how global businesses use current and emerging information technologies to manage their daily operations. Placing information technology in the context of business. The students have the opportunity to grasp the concepts presents in the lectures.
Management Principles Explores the four functions of management, their theory and practical implementation within an organization. Examines analytical techniques and contemporary events required for practical applications in assessment and workplace attachment.
ST1506
Business Economics for Tourism Industry Introduces the fundamental principles of economics. Designs to provide opportunities for the students to apply the role of economics in business decision making as well as the role it plays in everyday life and government policy making. Apply relevant examples to economic models.
Principles of Tourism Introduces the fundamentals and basic processes within the international tourism industry its meaning development components and dynamics. Students will have an opportunity to develop an understanding of tourism consumer behavior, tourism activities. Examines the regulatory framework of the tourism industry.
ST1507
English Study Writing Students have the opportunity to develop skills in academic reading and writing. Equips students with the appropriate knowledge and Skills required for types of academic writing they will encounter in degree levels courses.
Accounting Principles Introduces students to the fundamental aspects of financial accounting and deals with presentation and interpretation of financial information within the context of making business decisions
ST1503
Marketing Principles Introduces basic marketing principles and concepts to students. The students will have the opportunities to apply this understanding arising in their marketing careers. Provides the underpinning understanding for further development of and practice in the areas of both domestic and international marketing.
ST1509
Tourism in Pacific Island States Explores the introduction of tourism and its development role in the Pacific tourism operating environment. A number of Pacific Island case studies are employed to assist students in evaluating how to deliver a high-quality visitor experience.
Management Principles Explores the four functions of management, their theory and practical implementation within an organization. Examines analytical techniques and contemporary events required for practical applications in assessment and workplace attachment.
ST1506
Business Economics for Tourism Industry Introduces the fundamental principles of economics. Designs to provide opportunities for the students to apply the role of economics in business decision making as well as the role it plays in everyday life and government policy making. Apply relevant examples to economic models.
